Telecom Consulting Experts

Modern Telecom
Solutions for Growing
Businesses

From VoIP infrastructure to cloud communications, BigOn Telecom helps organizations streamline connectivity, reduce costs, and scale with confidence.

Cloud-First Telecom Consulting
Distributed Team Support
Enterprise Communication
Vendor Neutral Advisory
Remote Operations
SMB to Enterprise Scale
Experienced with

End-to-End Telecom
Consulting Services

We design, deploy, and manage communication infrastructure tailored to your business requirements and budget.

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VoIP & Cloud Telephony

Full deployment of hosted VoIP systems, SIP trunking, and cloud PBX platforms. We handle migration from legacy PSTN systems with zero downtime transitions and full team training.

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  • Hosted PBX setup and number porting
  • SIP trunk provisioning and failover configuration
  • Legacy PBX to cloud migration planning
  • Call routing, IVR menus, and auto-attendant setup
  • End-user training and onboarding documentation
  • Integration with CRM and helpdesk platforms
Platforms: RingCentral · GoTo · 3CX · Plivo · Twilio
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Network Infrastructure

Design and implementation of SD-WAN, MPLS, and broadband connectivity solutions. We optimize bandwidth allocation and ensure reliable connectivity across all business locations.

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  • SD-WAN design, deployment, and policy management
  • MPLS circuit procurement and vendor management
  • QoS configuration for voice and video traffic
  • Multi-site connectivity and failover architecture
  • Network performance monitoring and reporting
  • Carrier contract negotiation and SLA enforcement
Vendors: Cisco · Fortinet · VMware · Cradlepoint
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Unified Communications

Integrate voice, video, messaging, and collaboration tools into a single platform. We work with leading UCaaS providers to find the right fit for your team size and workflow.

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  • UCaaS platform evaluation and vendor selection
  • Microsoft Teams and Zoom Phone deployment
  • Softphone and mobile client configuration
  • Directory integration with Active Directory / LDAP
  • Presence, messaging, and video conferencing setup
  • Security hardening and compliance configuration
Platforms: MS Teams · Zoom · Webex · 8x8 · Vonage
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Telecom Expense Management

Audit, optimize, and manage your telecom spend. Our TEM consulting identifies billing errors, redundant services, and contract opportunities — typically reducing costs by 20–35%.

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  • Full telecom invoice audit and billing error recovery
  • Inventory of all active lines, circuits, and services
  • Identification of unused or redundant services
  • Carrier contract review and renegotiation support
  • Ongoing monthly spend reporting and benchmarking
  • Cost allocation and departmental chargeback setup
Average client saving: 20–35% in year one
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Contact Center Solutions

CCaaS implementation for inbound and outbound contact centers. We configure IVR, ACD, workforce management, and CRM integrations to streamline customer communication.

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  • CCaaS platform selection and licensing advisory
  • IVR scripting and call flow design
  • ACD routing rules and skill-based queuing
  • CRM integration (Salesforce, HubSpot, Zendesk)
  • Workforce management and agent scheduling tools
  • Real-time analytics dashboards and KPI reporting
Platforms: Genesys · Five9 · NICE · Talkdesk · Amazon Connect
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Managed Telecom Support

Ongoing monitoring, maintenance, and helpdesk support for your telecom environment. Our engineers proactively manage issues before they affect business operations.

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  • 24/7 proactive monitoring of voice and data systems
  • Incident response with defined SLA response times
  • Firmware and security patch management
  • Monthly health reports and capacity planning
  • Dedicated account manager and escalation path
  • On-site engineer dispatch when required
SLA options: 4-hour · 8-hour · Next business day

Built by Telecom Practitioners, for Businesses

BigOn Telecom was founded with a straightforward mission: help businesses cut through the complexity of enterprise communications and get infrastructure that actually works. Our team combines decades of hands-on experience across carrier networks, cloud platforms, and enterprise IT environments.

We are not a reseller. We are independent consultants with deep technical expertise across every major telecom platform — which means our recommendations are always driven by what is best for your organization, not a vendor commission.

  • Independent, vendor-neutral telecom advisory
  • Hands-on deployment and project management
  • Post-implementation support and optimization
  • Specialists in mid-market and enterprise environments
  • Fluent in all major platforms: Cisco, Avaya, RingCentral, GoTo, Plivo, and more
Leadership Team

Our consultants bring hands-on experience across telecom infrastructure, cloud communications, and enterprise IT environments. We work as a lean, focused team — which means you deal directly with the people doing the actual work, not account managers or intermediaries.

Core competencies
VoIP Architecture UCaaS Deployment SD-WAN Contact Center Expense Management CRM Integration Network Security Carrier Negotiation

What Sets Us Apart

We have built our reputation on delivering measurable results, not just advice.

01
Vendor-Neutral Approach

We evaluate all major platforms and recommend what is right for your business — not what pays us the highest margin.

02
Fixed-Fee Consulting

No hidden costs or percentage-of-spend billing. You know exactly what you pay before we start any engagement.

03
Deep Platform Expertise

Our team holds certifications across Cisco, Microsoft Teams, RingCentral, Avaya, and all major cloud telephony platforms.

04
Real-World Experience

We have managed telecom environments for healthcare, finance, logistics, and retail organizations at scale.

Built for Your Sector

Every industry has different communication requirements, compliance needs, and scaling challenges. We understand yours.

🏥Healthcare

Healthcare organizations need HIPAA-compliant communication infrastructure with reliable uptime. We deploy secure VoIP, nurse call integrations, and encrypted messaging across clinical and administrative environments.

  • HIPAA-compliant VoIP
  • Nurse call integration
  • Encrypted messaging
  • Multi-site connectivity
  • On-call routing
🏦Banking & Finance

Financial institutions require low-latency, high-availability communication systems with full call recording and compliance logging. We configure trading floor telephony, compliance archiving, and secure UCaaS environments.

  • Call recording & archiving
  • Trading floor telephony
  • MiFID II compliance
  • Secure UCaaS
  • Disaster recovery
🏭Manufacturing

Manufacturing sites need ruggedized communication tools, plant-floor intercom systems, and reliable WAN connectivity between factories and head offices. We handle remote site connectivity and operational communication systems.

  • Plant-floor intercom
  • Remote site WAN
  • Push-to-talk systems
  • ERP integration
  • Shift handover tools
🛒Retail & E-Commerce

Retail businesses need scalable contact center infrastructure to handle peak seasons, omnichannel customer support, and seamless communication between stores and distribution centers.

  • Omnichannel contact center
  • Peak-season scaling
  • Store-to-DC connectivity
  • SMS & chat support
  • CRM integration
⚖️Legal & Compliance

Law firms and compliance-driven organizations require secure, fully auditable communication environments. We deploy encrypted voice, call recording with retention policies, and matter-based billing integrations.

  • Encrypted voice & messaging
  • Call recording & retention
  • Matter billing integration
  • Client portal telephony
  • Remote attorney setup
🚚Logistics

Logistics companies depend on real-time communication across drivers, dispatchers, and warehouses. We implement dispatch telephony, GPS-integrated communication tools, and reliable mobile connectivity for fleet operations.

  • Dispatch telephony
  • Fleet communication
  • Warehouse intercom
  • Mobile VoIP for drivers
  • TMS integration
🏫Education

Schools and universities need cost-effective, scalable communication platforms that support staff, students, and emergency notification systems across campuses.

  • Campus-wide VoIP
  • Emergency notification
  • E-rate compliance
  • Parent communication tools
  • Video conferencing
💻Technology

Tech companies need flexible, API-friendly communication stacks that integrate with developer workflows, support remote teams globally, and scale rapidly with headcount growth.

  • API-based telephony
  • Global remote team setup
  • Slack & Teams integration
  • Developer-friendly VoIP
  • Usage-based billing
🏗️Construction

Construction firms need reliable communication at remote job sites with limited connectivity. We deploy satellite-backed VoIP, mobile-first communication tools, and project-site network infrastructure.

  • Remote site VoIP
  • Satellite connectivity
  • Mobile-first setup
  • Project site networks
  • Safety communication
📡Media & Broadcast

Media organizations require low-latency, high-bandwidth communication infrastructure for live production, remote contribution, and newsroom coordination across multiple locations.

  • Newsroom telephony
  • Low-latency circuits
  • Remote contribution
  • Broadcast-grade WAN
  • Studio intercom systems

What Our Clients Say

Real feedback from businesses we have helped modernize their communications.

★ ★ ★ ★ ★

"Migration was smoother than expected. The phone system was up on day one and the team walked our staff through everything. Support response times were solid throughout the rollout."

MH
M. Henley
IT Manager, Media Company
★ ★ ★ ★ ★

"The billing audit was eye-opening. We were paying for three lines we hadn't used in over a year. Straightforward process, no fluff, just results."

SL
S. Lewiston
Finance Director, Financial Services
★ ★ ★ ★ ☆

"Needed a contact center setup that would actually work with our existing CRM. They mapped everything out clearly before starting and stuck to the timeline. Would work with them again."

PB
P. Bhatia
Operations Manager, Logistics

Let's Talk About
Your Telecom Needs

Whether you're planning a full migration, troubleshooting an existing setup, or simply looking to reduce costs — we offer a free 30-minute discovery call to understand your situation and outline options.

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Email
info@bigontelecom.com
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Phone
+1 (212) 468-7730
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Business Hours
Mon – Fri, 9:00 AM – 6:00 PM EST
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Operations
Serving clients across North America
and Asia-Pacific. Remote-first delivery.